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Global Capability Centers (GCC)

Updated: Feb 28

What is Global Capability Centers (GCC)?

Global Capability Centers

Global Capability Centers (GCCs) are becoming strategic hubs where companies can access talent from around the world, harness specialized talents, and streamline operations. Often called Captive Centers or Global In-house Centers (GICs), these entities are usually established by multinational companies with the intention of centralizing specific business operations and procedures in different parts of the globe. The concept of GCCs has gained prominence as businesses look for ways to optimize costs, drive innovation, and maintain a competitive edge in the global market.

Why is GCC needed?

  • Cost Optimization: GCC’s are established in locations having low costs thus leads to organization optimizing operational expenses

  • Access to diverse talent pool: Talented pool can be accessed from several geographical locations so organizations can tap into specialized/ niche skills that may not be readily available in-home country.

  • Hubs for innovation: GCC’s: Many businesses use the Gulf Cooperation Councils (GCCs) as research and development hubs that drive innovation and foster innovation. This close collaboration between local teams and headquarters enhances the organization holistically.

  • Time Zone Advantage: GCC’s are strategically placed in different time zones enabling operations 24*7 and this leads to immense support to global clients

  • Flexibility and Scalability: GCC’s offer scalability thus organizations can choose to expand or contract accordingly and supports agile responses to market demand.

What are the favorable conditions required to establish and maintain a GCC?

  • Skilled talent pool

  • Cost advantage

  • Regulatory environment

  • Supportive government policies

  • Global Connectivity

  • Scalability

  • Regulatory landscape

What are the advantages of GCC?

  • Cost Efficiency

  • Access to diverse talent pool

  • Operational flexibility and scalability

  • Standardized processes

  • Innovation Hubs

  • Research and development

  • Strategic focus on core competencies

  • Agility – Faster delivery time


What are the disadvantages of GCC?

  • Cultural and language variations

  • Limited control over processes

  • Initial set up costs

  • Real time collaborations are impacted due to time zone differences

  • Logistical challenges

  • Time zone management

What is the future of GCC?

India is a major player in the global outsourcing industry owing to its developed IT infrastructure, economic advantages, and large talent pool present in its Global Capability Centre (GCC) environment. The nation's emphasis on STEM education and trained workforce make it a top choice for businesses looking to hire specialised personnel. Support from the government in the form of 'Make in India' campaigns and advantageous laws further promote international investment. Indian GCCs are renowned for their dependability and dedication to data security and compliance. The advantages of India's time zone, industrial diversification, and innovative capacity make it a popular choice for multinational corporations setting up shop in the Gulf Cooperation Council.

What is the Role of GCCs in Driving Innovation?

GCCs are centers of innovation and technological advancement, not merely cost-saving measures. Numerous organisations utilise these centers as focal points for research and development, promoting cooperation between regional teams and the worldwide headquarters. This cooperative strategy fosters a competitive advantage in the market.


In conclusion, Global Capability Centers have become integral components of many multinational organizations' strategies. In today's changing global landscape, these centers greatly enhance the overall competitiveness and success of firms by utilizing the benefits of global talent, cost optimization, innovation, and cooperation.

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